
"Foreword Preface Acknowledgments Introduction A Note from Dave Nelson Chapter 1The Incredible Payback Chapter 2 Ten Common Mistakes Chapter 3 How to Build a Fair Advantage and Capture The Incredible Payback Chapter 4 Working with Suppliers Chapter 5 Developing Incredible Payback People, Organizations, and Systems Chapter 6 Metrics for The Incredible Payback Chapter 7 Incredible Payback Conclusions"