The Art Of Constructive Confrontation

Constructive confrontation is a structured, systematic approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need. Constructive confrontation reduces conflict in the same way it increases accountability; through clear and well-articulated expectations, follow-up, and recognition. Throughout the book, actual script elements are presented for use in constructive confrontation situations. These scripts simplify the process of initiating contact, establishing the context for a conversation, and focusing conversations on goal setting, making confrontation less threatening.