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Customer Relationship Management list
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Acquiring, Processing, and Deploying: Voice of the Customer
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Customer Relationship Management Systems Handbook
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Factory Information Systems: Design and Implementation for Cim Management and Control
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Managing High-Tech Services Using a CRM Strategy
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New Methods of Competing in the Global Marketplace: Critical Success Factors from Service and Manufa
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Superior Customer Value in the New Economy: Concepts and Cases, Second Edition
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The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience
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